World Travel Protection
Lucia Montans Lorenzo is a seasoned professional in Learning and Development, currently serving as the Global Head of Learning and Development at World Travel Protection since January 2024. Lucia's expertise includes driving strategic learning initiatives, managing budgets, and implementing new technologies to enhance training programs. Previous roles include Training and Quality Manager at Camelot, where achievements included recognition for cultural change efforts, and Learning and Development Manager at Expedia Affiliate Network, focusing on training strategies for B2B clients and call centers. Lucia's educational background includes certifications in learning and development from CIPD and multiple master’s degrees in Human Resources Management and Risk Assessment from Universidade da Coruña, complemented by a BA Hons in the Psychology of Organisations from Universidad de Santiago de Compostela.
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World Travel Protection
In a fast-paced world you need a partner who can enable your travellers to explore the world, prepared and supported with the knowledge help is only a push of a button away. We are a global travel risk management provider with command centres in Brisbane, Toronto and London to provide you 24/7 coverage. Our Centres are resourced with leading medical professionals, logistics specialists and security intelligence partners. For over 30 years, millions of travellers have placed their trust in World Travel Protection for emergency care, assistance, and advice across 200 countries. Our clinical and health expertise powers the heart of our operations and is strengthened by a culture of customer service excellence. We’re doctors, nurses and security experts. We’re counsellors, case managers and logistics specialists. Most importantly, we know how to assist travellers, whoever and wherever they are. Safe and healthy travel is about more than having medical assistance on hand – it’s also about the best preparation for travel with protection and security services when you need them. That’s why we offer our clients end-to-end, holistic travel programs. If you seek uncompromising commitment to customer service or have an incredible appetite for innovation and determination to make the travel experience better for all, then partner with us. You will discover that we invest in quality partnerships and services that redefine world travel.