Victor Virginio

Victor Virginio has worked in various roles since 2010. Victor began their professional career as an Intern at Caixa Econômica Federal, where they tracked clients requests and reduced waiting time, filed requests such as opening accounts, and sold products such as credit cards. In 2013, they were a Monitor at CLAC UFRJ. From 2014 to 2018, they worked as a Teacher of English at Yázigi Ilha do Governador and Cultura Inglesa de Duque de Caxias. In 2019, they were a Translator. Currently, they are a Customer Success Manager at Worldpackers, where they are responsible for generating high quality growth of the base by increasing retention, developing excellent activation strategies, and fostering positions upsell. Victor is also improving the company's understanding of users' success and its difference among different use cases and user personas, as well as collecting user data and feedback and reporting it in a relevant and simple way to peers and other teams. Additionally, they are a UX Researcher and Designer.

Victor Virginio has a varied education history. In 2021, they attended Gama Academy to pursue UX Design. From 2016 to 2018, they completed a Mestrado in Linguística at Universidade Federal do Rio de Janeiro. Prior to that, they completed a Graduação in Letras - Português e Inglês at the same university from 2011 to 2015. Victor has also obtained numerous certifications, including Aprender a Empreender from SEBRAE in November 2021, Start the UX Design Process: Empathize, Define, and Ideate from Google in September 2021, Fundamentos do Design de Experiência do Usuário from Google in May 2021, Introdução ao Git e ao GitHub from Digital Innovation One Inc. in October 2020, Lógica de Programação Essecncial from Digital Innovation One Inc. in September 2020, Marketing e vendas B2B: Fechando novos negócios from Universidade de São Paulo in June 2019, Trinity CertTESOL from Trinity College London in June 2019, Marketing de Conteúdo from Rock Content in September 2020, Cambridge Certificate of Advanced English (CAE) from Cambridge Assessment English, Level 1 Google Educator from Google, Teaching Knowledge Test 1, 2 and 3 from Cambridge Assessment English, and Toefl ITP from ETS.