Josh Watkins

Josh Watkins has a diverse work experience in various roles related to operations management and litigation support. Josh has held positions as a Program Manager at Worlds since 2023 and as a Director of Technical Operations at George Jon from 2020 to 2023. In these roles, Josh implemented process improvements, established measurable KPIs, and built a structured career path for engineers, resulting in reduced turnover and improved client feedback.

Before that, Josh worked as a Manager of Operations at Reveal-Brainspace from 2016 to 2020, where they focused on streamlining processes and providing high-quality customer support. As a Director of eDiscovery Data Operations at OpenText from 2013 to 2016, they spearheaded the creation of an enhanced documentation process and collaborated with the IT management team to upgrade operations hardware.

Prior to that, Josh held roles as a Litigation Support Manager at Winstead PC from 2012 to 2013, a Director of eDiscovery Services at Courtroom Sciences, Inc. from 2011 to 2012, and a Litigation Technology Specialist at Bickel & Brewer from 2008 to 2011. In these positions, they demonstrated expertise in process improvement, increasing workflow efficiency, and providing technical support.

Josh also has experience as a Director of Operations at Scarab from 2007 to 2008, a Litigation Support Coordinator at Haynes and Boone, LLP from 2003 to 2007, and a Litigation Support Manager at Orix Capital Markets from 2002 to 2003. In these roles, they focused on improving workflow efficiency, implementing process improvement approaches, and delivering high-quality results.

Overall, Josh Watkins has a strong background in operations management, process improvement, and customer support within the litigation support field.

Josh Watkins obtained an Associates of Applied Science degree in Networking Specialization from Northeast Texas Community College in 1999. Additionally, they obtained a certification as a Summation Support In-House Specialist from Access Data in May 2013. Josh also holds a certification as a Certified Brainspace Administrator from Brainspace, an AppGate Technology. The specific month and year of obtaining the Certified Brainspace Administrator certification is not provided.