Paula Hawthorn

Paula Hawthorn is an experienced professional in IT service management and customer engagement with a robust career spanning over two decades. Currently serving as the Global Head of Service Management Creative at WPP, Paula manages critical IT services for operating groups and has held multiple leadership roles within the company, including Global CSM at Wunderman Thompson and Head of IT Service Delivery for the UK and Ireland. Previous experience includes project management positions at QA Ltd, Network Rail, Lloyds Bank Commercial Finance, and NFU Mutual, where Paula led various transformation and deployment initiatives. Paula's career foundation includes significant roles in customer services and technical project management at Quintiles Innovex Ltd. Educational qualifications include a Higher National Diploma in Business and Finance from Buckinghamshire College and a Diploma in Business and Finance from Amersham College.