WPS Health Solutions
Monica Pastrana is an experienced professional with a strong background in customer support operations and business transformation. Currently serving as Customer Support Operations Manager at WPS Health Solutions since September 2017, Monica leads a team of 25, focusing on enhancing support processes and driving member loyalty. Previously, as Business Transformation Manager at WPS Health Solutions, Monica facilitated organizational transformation by collaborating with cross-functional teams and improving business adaptability. Prior experience includes roles at SSM Health, where Monica cultivated a culture of continuous improvement and implemented best practices in process enhancement. Earlier roles include positions in corporate communications and front desk management, supported by a Bachelor's degree in Management and Marketing from Edgewood College.
WPS Health Solutions
WPS Health Solutions is celebrating more than 75 years in business as a highly regarded government contractor and leader in the insurance industry. In 2021, 2022, and 2023, the Wisconsin State Journal named WPS as a Top Workplace in the Madison area. WPS has several divisions committed to delivering high-quality service to our customers. - WPS Health Insurance and WPS Health Plan offer affordable health plans for individuals, small businesses, and large businesses, plus benefits administration. - WPS Government Health Administrators administers Part A and Part B Medicare benefits—services we have provided since the program’s inception—for millions of seniors in multiple states. - WPS Military and Veterans Health serves millions more beneficiaries who are active in the U.S. military, veterans, and their families. - EPIC Specialty Benefits has offered voluntary nonmedical benefits, such as term life, disability, dental, and vision, for more than 35 years. WPS also actively partners with nonprofit organizations to help make lasting changes in the communities we serve, with an emphasis on health issues, especially for military and veterans, women, and children. 20015LI