Log in

Sign up
  • Wrike logo

    Wrike

  • Customer Strategist Lead

Customer Strategist Lead

Customer Service · Prague, Czechia

Job description

Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.
 
Our vision:  A world where everyone is free to focus on their most purposeful work, together. 
 

Ready to become a Wriker?

Wrike is looking for a Digital Customer Strategy Lead . In this role, you will optimize and harmonize our digital communications to enhance the customer experience, drive key engagement metrics, and support our business goals.

How You’ll make an Impact:

Strategic Alignment and Coordination:
  • Align Initiatives: Ensure all digital communication efforts align with company goals.
  • Strategy Coordination: Evaluate and align digital communication efforts across teams.
  • Customer Journey Mapping: Create and maintain detailed customer journey maps to visualize customer interactions and identify opportunities for improvement.
  • Communication Audits: Conduct regular audits to understand objectives and eliminate duplicative efforts.
Content and Communication Management:
  • Calendar Management: Maintain a centralized digital communication calendar for planning and scheduling.
  • Personalization Strategy: Leverage customer data to implement personalized engagement strategies.
Performance Tracking and Analysis:
  • Performance Metrics: Standardize tracking, analysis, and reporting of performance metrics.
  • Feedback Loop: Establish and manage a feedback loop for continuous customer insights.
Customer Engagement and Satisfaction:
  • Improved Customer Satisfaction: Ensure customers feel valued and supported through proactive engagement and tailored communication.
  • Increased Customer Retention: Drive higher retention rates by providing an excellent digital experience for our customers.
Team Collaboration and Development:
  • Team Collaboration: Encourage feedback and collaboration, fostering a continuous learning environment.
  • Digital Initiatives & Events: Develop and expand impactful digital initiatives and events in partnership with the broader team.

You will achieve your best if you have:

  • Bachelor's degree in Business, Communication, Marketing, or a related field.
  • 5+ years of experience in digital communication or customer engagement.
  • Strong analytical skills for tracking, analyzing, and reporting performance metrics.
  • Proven ability to manage centralized communication calendars and streamline communication strategies.
  • Excellent communication and interpersonal skills with a track record of successful team collaboration.
  • Familiarity with digital tools and platforms e.g., CRM systems, marketing automation tools, analytics platforms (Salesforce, Marketo etc.)
  • Design thinking and facilitation skills to drive innovative solutions and customer-centric strategies.

You will stand out with:

  • Experience in the SaaS or technology-driven industry.
  • Certification in project management or event planning.
  • Proficiency in using Wrike for project management.
  • Experience in Community engagement and fostering customer relationships.

Perks of working at Wrike

  • 25 days of holidays
  • Cafeteria bonuses (Benefit plus)        
  • Meal vouchers (220CZK/working day)        
  • Sick leave compensation        
  • Private healthcare membership (Canadian Medical)        
  • Pension plan    
  • Mobile tariffs

  • „Lítačka“ transportation annual coupon reimbursement        
  • Multisport card
  • Parental leave

Your recruitment buddy will be Aziza Talhi, Senior Recruiter.

#LI-AT1

Who Is Wrike and Our Culture

We’re a team of innovators and creators who solve the complex work problems of today and tomorrow.
 
Hybrid work mode

Wrike promotes a hybrid work mode for those that live near an office hub, we meet in the office 2-3 times a week. This work mode supports our culture of collaboration and solving problems fast to deliver business outcomes and win together.

Our persona 

💡  Smart: We love what we do, and we’re great at it because this is our domain. Our combined knowledge in this space is unmatched.
💚  Dedicated: We get up every day focused on helping our customers win. We’re committed to helping our teammates win, too!
🤗  Approachable: We're friendly, easy to get along with, considerate, and helpful. 

Our culture and Values 

🤩 Customer-Focused

We care about our customers. We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind.

🤝 Collaborative

We work as one and win together, each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement.

🎨 Creative

We strive to succeed through continuous innovation. It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions. 

💪 Committed

We believe in ownership at all levels of the organization, by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth.

 
Check out our LinkedIn Life Page, Instagram, Wrike Engineering Team, Medium, Meetup.com, Youtube for a feel for what life is like at Wrike. 

Org chart

Related jobs