Denis Oskolkov

Denis Oskolkov is a seasoned professional in customer support, currently serving as the Director of Customer Support at Wrike since September 2017, where management of a distributed EMEA Customer Support Team involves hiring, onboarding new talent, and overseeing daily operations with a focus on performance and KPIs. Denis has successfully implemented automation in customer support processes and improved issue resolution frameworks. Previous roles include positions at The Official State Hermitage Hotel and High Adventure Education Centre, where Denis gained valuable experience in guest services and outdoor instruction. Denis holds a Bachelor of Arts in Adventure Tourism Management from University College Birmingham and a Certificate of Maturity from Vilnius "Juventos" Gymnasium.