Undine Ozolina

Undine Ozolina is a seasoned professional with extensive experience in customer success and client support. Currently serving as a Customer Success Manager at Wrike since May 2024, Undine previously worked at SAP Concur from September 2019 to April 2024, where roles included Business Processes Consultant with a focus on the DACH region, as well as Client Support Specialist and Client Support Representative. Undine's responsibilities encompassed consulting, client training, quality assurance, and managing system configurations for clients. Prior experience includes positions at YoHo International Youth Hostel, encompassing multiple roles from back office management to customer service, and a brief stint as a Barista at Starbucks. Undine holds degrees from Paris Lodron Universität Salzburg and the University of Vienna, supplemented by foundational education at Limbazi Music School and Limbazi 1st Secondary School.