Diana Stegall

Diana Stegall has a diverse work experience spanning various roles and industries. Diana started their career as a Political Consultant at SGR Consultants, organizing and staffing political fundraisers and charity galas. Diana then worked as a Political Fellow at Kiva.org, focusing on recruitment, process improvement, and cross-collaboration.

Following that, Diana joined the Asian Art Museum as a Museum Store Assistant, where they trained and supervised volunteers in sales and customer service. Diana also prepared product knowledge guides for major exhibitions. Afterward, they worked at Aspect Foundation as an Assistant Regional Manager, responsible for coordinating national coordinators and implementing process improvements.

In 2013, Diana transitioned to the role of Community Outreach Coordinator and later Community Outreach Manager at Aspect Foundation. In these roles, they managed recruitment efforts, generated leads, interviewed candidates, and conducted performance analysis.

Diana then joined Lever as an Implementation Specialist, where they worked with high-volume customers, driving successful implementations and supporting relationship management. Diana was later promoted to a Senior Implementation Specialist and a Customer Engagement Specialist, where they focused on reducing churn and implementing a scalable customer engagement program.

In 2019, Diana joined Productboard as a Customer Success Engagement Manager, where they built a scalable model for managing a portfolio of 2500+ accounts. Diana also developed a Customer Education function and launched the Productboard Academy, a learning platform. Diana consistently exceeded retention targets during their tenure.

Most recently, Diana is working as a Sr. Manager of Customer Education and Adoption at Writer. Their role involves building education and engagement resources to drive adoption and consistency in content creation using AI technology.

Throughout their career, Diana has demonstrated a strong focus on customer success, education, implementation, and process improvement.

Diana Stegall completed their Bachelor of Arts (B.A.) degree in Legal Studies and Politics at the University of California, Santa Cruz from 2006 to 2010. Diana also holds a Bachelor of Arts (B.A.) degree in Legal Studies, General from the same university, although the specific dates are not provided. Additionally, Diana obtained the TechSmith Camtasia 2021 Explorer certification from TechSmith in May 2022.