Ijeoma Okoro

Ijeoma Okoro has a diverse work experience spanning various roles and industries. Ijeoma has worked as a Customer Support Lead for a writer since 2022. Prior to this, they served as a Customer Support/Marketing Lead at Scent On A Budget, where they were responsible for creating engaging content and managing customer orders and reviews.

In 2020, Ijeoma joined Hugo as a Customer Service Team Lead and later transitioned to the role of Associate Team Lead. During this time, they conducted real-time monitoring of teammates' inboxes, provided coaching sessions, created training materials, and contributed to process improvement.

Before joining Hugo, Ijeoma worked at DoorStep Dispatch as a Customer Service and Logistics Officer, where they built strong relationships with customers, handled requests, and resolved complaints. Ijeoma also worked at Access Bank Plc as a Frontline Intern, assisting with customer service and cross-selling bank products.

Ijeoma's earlier experiences include working as a Customer Support Personnel at Private Property Nigeria, where they resolved customer complaints and provided product information. Ijeoma also served as an Administrative Personnel at Afribiz Nigeria Limited, where they contributed to business expansion and managed day-to-day operations.

Additionally, Ijeoma worked as a Customer Relationship Officer at Lagos State Emergency Management Agency, handling emergency cases and providing detailed reports. Ijeoma also held roles at Mandate Global Health as an Administrative/Customer Support Personnel and Lagos State Environmental Protection Agency as a Laboratory Assistant Intern.

Overall, Ijeoma Okoro has accumulated valuable experience in customer support, team leadership, content creation, and process improvement throughout their career.

Ijeoma Okoro completed their education at the Federal University Of Agriculture, Abeokuta from 2010 to 2014. Ijeoma earned a Bsc degree in Microbiology, General. Prior to that, they attended Tendertouch College from 2007 to 2009, where they obtained their SSCE degree in Sciences. Additionally, in March 2022, they obtained a certification in Customer Service Foundations from LinkedIn.