Ricky Kapur

Ricky Kapur has extensive experience in strategic customer success and operational leadership within the financial services sector. Currently serving as Strategic Customer Success for Writer since November 2025, Kapur previously held multiple senior roles at Franklin Templeton from July 2012 to November 2025, including SVP of Strategy & Ops for Franklin Templeton Strategic Ventures, where responsibilities included enterprise-wide strategy execution and governance oversight. Kapur's career also encompassed positions such as VP of Digital Strategy & Global Alliances, Head of Business Development & Client Reporting, and various leadership roles in product development and program management across esteemed financial institutions like Charles Schwab, Wells Fargo, and Merrill Lynch. Educational qualifications include an MSc in Information Technology from City St George’s, University of London, and a BA in Economics (Hons) from The University of Manchester.