Josh Bray

Josh Bray has a long and varied work history. Josh began their career in 2001 as the Owner of HereNow Technologies, where they worked on audio/video consultation for streamers and other content creators, as well as IT consulting, break/fix contracts, and large scale deployments. In 2003, they took a role as Office Admin./IT Technician at Melody Rogers, where they implemented cost saving and efficiency increasing hardware and software solutions. In 2006, they joined Pomeroy IT Solutions as a Zoomtown Technical Support. In 2010, they worked as a Technician at CDW/Smartsource, doing PC and peripheral refresh projects, retail deployment of new devices, network imaging, and function verification. In 2012, they were a Desktop Deployment/Support Lead at Genesis10, responsible for hardware deployment, inventory and tracking of assets, imaging, backup, application install and support, Windows administration via ADUC, documentation of progress and new processes, managing workflow, and personnel recruitment and interviews. In 2013, they joined TeleTech as a TSR 2/Chat Coach, assisting Tier 1 agents with contacts and overseeing chat rooms of @Home agents needing assistance. In 2019, they became a Technical and Customer Service Rep at VIPdesk Connect, taking and managing a high volume of email, chat, and phone queries for a high-profile consumer audio company. In 2020, they joined SYKES as a Back Office Insurance Support and Search Quality Evaluator, rating search quality tasks to help improve a leading search engine and its algorithms. Most recently, in 2021, they took a role at wrrk as a Team Lead and Service Professional.

Josh Bray attended Ohio Center for Broadcasting-Cincinnati from 2011 to 2012, where they studied Broadcasting and Production. Josh also obtained a CompTia A+ from CompTia in 2007 and studied Computer Communications at Cincinnati State Technical and Community College from 1999 to 2000.