Rhianna Hickey

Rhianna Hickey is a seasoned professional with diverse experience across various roles, particularly in business analysis and customer support. Currently serving as a Business Analyst and Product Support Representative at WSIPC since September 2021, Rhianna excels in delivering exceptional service, managing troubleshoot tickets, and addressing customer inquiries. Past experiences include working as a Licensing Services Representative for the Washington State Department of Licensing, where Rhianna issued identification documents and ensured a positive customer experience. Rhianna also has a background as a Claims Adjuster at Allstate, an Employment Specialist at Service Alternatives, Inc., and an Employment Training Specialist at Housing Hope, with initial experience as an Alarm Dispatcher at Sonitrol Pacific. Rhianna holds a Bachelor's degree in Social Sciences from Washington State University, earned from 2010 to 2014.