WW International
Caroline Harkness is an experienced professional in contact center operations and customer service management, currently serving as Senior Manager of Contact Center Operations for North America at WeightWatchers since October 2022. With prior roles including Manager of Customer Care at Anthem, Inc., and Account Management Leader at Support Services Group, Caroline has demonstrated expertise in leading both onshore and offshore teams while managing performance metrics, service levels, and customer experiences. Caroline's career includes significant leadership positions at Restoration Hardware and Affinion Group Inc., focusing on retail customer service and call center operations, which were preceded by a foundational role as Site Training Coordinator at Cendant Corporation Inc. Caroline holds a Bachelor of Communication Arts from Northeast Louisiana University.
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WW International
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WW is a global wellness technology company inspiring millions of people to adopt healthy habits for real life. They do this through engaging digital experiences, face-to-face workshops and sustainable programs that encompass healthy eating, physical activity and positive mindset. By drawing on over five decades of experience and expertise in behavioral science, they build communities in order to deliver wellness for all.