Diana Mackie

Diana Mackie has a diverse work experience spanning over several industries. Diana started their career in 1988 as a Branch Manager at National Australia Bank, where they supervised multiple branches and ensured quality customer service. Diana then transitioned to the role of Personal Banker at the same company, where they excelled in recognizing cross-selling opportunities and increasing product usage.

In 2003, Diana joined Elite Customer Solutions as a Customer Service Consultant and eventually became the Castrol Sales Call Centre Team Manager. In this role, they successfully established and integrated a new team and developed a competency matrix and call monitoring structure. Diana later took on the position of Castrol Industrial Lubricants Sales Manager, where they demonstrated their ability to analyze customers and market opportunities and achieve or surpass set KPIs.

Moving on, Diana joined Hi Fert as a Customer Service Manager, where they led and developed the Customer Service team and contributed to the Sales & Marketing management team. Finally, they worked as an Operations Team Leader at Wesfarmers Insurance and currently serves as the Warehouse Manager at Wynstan.

Diana Mackie has studied frontline management at the Australian Institute of Management. Additionally, they attended Hong Kong Island School, although the specific field of study or degree obtained is not provided.