Kevin Ascencio is an experienced IT professional with a diverse background in client support and technical assistance. Currently serving as a Client Support Specialist II at the University of San Francisco from August 2023 to September 2024, Kevin previously worked as a Senior IT Support Engineer at X and held a Corporate Operations Specialist position at Dropbox from September 2021 to September 2023. In this role, Kevin provided various support services including walk-up helpdesk, email, chat, and remote troubleshooting, while also creating user-facing support articles. Kevin's expertise includes backend IT support, managing IT inventory, and offering assistance to over 1000 users, demonstrating the ability to work effectively under pressure and deliver excellent customer service across multiple operating systems including IOS, Android, Mac OS, Windows, and Linux. Prior to these roles, Kevin served as a Desktop Support Technician II at Intuit from September 2024 to March 2025.
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