Jelvis Ferreira

Jelvis Ferreira currently serves as a Senior IT Support Engineer at Nutrafol, where responsibilities include enhancing IT infrastructure and support processes for over 300 employees in a multi-platform environment. Previously, Jelvis held various positions at MIRROR from November 2019 to October 2022, including Technical Lead, where training and managing a technical support team was a key focus, as well as Senior Technical Associate and Technical Associate, emphasizing client management and team coordination. Earlier experience at Apple spanned roles such as Technical Specialist and Business Expert, contributing to operational successes and customer support. Prior to this, Jelvis worked at Best Buy in multiple capacities, showcasing a strong background in technical support and customer service. Currently pursuing an Associate's degree in Computer and Information Systems Security/Information Assurance at City Tech, CUNY.