Vivek Gupta

Vivek Gupta is an experienced professional with a background in technical support and managed services. Currently serving as Team Lead for Managed Services at Xalient since March 2022, Vivek is responsible for day-to-day business operations and the onboarding of new clients. Previously, as a Senior Cloud Security Engineer, Vivek managed Zscaler and Okta platforms, focusing on the planning, deployment, and management of ZIA and ZPA. Prior roles at Zscaler included Product Support Engineer and Senior Customer Service Engineer, where Vivek handled support calls, managed escalated customer accounts, and created process documentation to enhance product implementation. Earlier experience with eClerx and 3DGE Ventures involved resolving technical issues for clients and providing customer education. Vivek holds a Bachelor of Technology in Electronics and Communications Engineering from Lovely Institute of Technology (PTU).