Jenall Gold

Jenall Gold is a seasoned professional in customer success, currently serving as a Senior Customer Success Manager at Xcelocloud Inc. since June 2024. With a robust background in various technology and service sectors, Jenall's previous roles include Strategic Customer Success Manager at Stack Overflow, where 100%-plus NRR and GRR were achieved across a diverse portfolio of enterprise clients, and Senior Customer Success Manager at Geoforce, noted for significant retention success. Jenall's experience extends to earlier positions at Spireon, RealPage, Camden Property Trust, and New LifeStyles, showcasing a comprehensive understanding of client relations and business value demonstration. Additionally, active involvement with Women of Customer Success highlights a commitment to supporting women in the technology workforce. Jenall holds a Bachelor of Arts in English Language and Literature from The University of New Mexico.