Yvonne M.

Yvonne M. has worked in the IT industry since 2012. Yvonne began their career as an IT Support Specialist II at Dickstein Shapiro LLP, where they were responsible for migration and deployment of OS, documentation and tracking of systems, and responding to clients via ticketing system. In 2014, they moved to Staas & Halsey LLP as an Information Technology Engineering Specialist, where they administered SQL, Exchange, Active Directory, LAN environment, switches, firewalls and gateways, and supported custom VBA program in Microsoft Word. In 2017, they joined teleNetwork as an IT Support Specialist Lead, where they served as primary point of contact for support relating to owned solutions and products, and assisted with updating technical support best practices for team use. In 2020, they joined Netfor, Inc. as a System Administrator, where they resolved diverse range of technical issues across multiple systems. Finally, in 2022, they began working as a Technical Support Engineer at Xcelocloud Inc., where they proactively address performance and anticipated user escalations, and works with supported technologies such as Microsoft premium apps, Citrix, Nutanix, Cisco, Dell, HP, and VMware.

Yvonne M. has a Bachelor of Fine Arts - BFA in Studio Arts from the University of South Florida, which they completed in 2020, and a Bachelor's degree in Information Technology from Daytona State College, which they completed in 2018. Yvonne has also obtained several certifications, such as Microsoft Teams Administration: Managing Collaboration Tools and Microsoft Teams Administration: Plan, Configure, and Deploy from LinkedIn in 2022, Nexthink Administrator from Nexthink in 2022, Guy Kawasaki on Entrepreneurship from LinkedIn in 2020, Day Trading from Investopedia in 2017, Microsoft 365 Certified: Teams Administrator Associate from Microsoft in 2022, and A plus from CompTIA.