Marc Laubscher is a seasoned technical expert with experience in application support and client service management across various organizations. Currently serving as Lead Client Support at Xceptor since August 2023, responsibilities include managing critical incidents and collaborating with global customers to resolve technical issues. Prior roles include Application Support Engineer and Application Support Specialist at Byte Orbit, where Marc managed incidents, conducted audits, and implemented ISO27001 standards, among other tasks. Experience at GPP Group involved supporting online platforms and client networks, while earlier positions at 4C Group and TFG primarily focused on application analysis and business intelligence support. Educational background includes a National Diploma in Information Technology from Cape Peninsula University of Technology.
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