Sophie Kovrlija is a seasoned consultant with extensive experience in business analysis, product management, and service design across various industries. Currently serving as Lead Consultant at CreateFuture, Sophie leads a team of six while focusing on strategic and discovery projects for clients. Previous roles include Senior Consultant at Fluid, where Sophie supported small to medium-sized manufacturing companies through transformational changes, and Senior Consultant at Hippo Digital UK, leading projects in the public sector. Sophie's earlier positions include Product Owner at Jet2.com and Business Analyst roles at Sky and Asda. Ongoing education includes a Bachelor's degree in Environmental Studies from The Open University and previous diplomas in Fashion Design and Art.