Carrie Grant (she/her)

Carrie Grant has extensive work experience in various customer success and client services roles. Their most recent position is as the Head of Customer Success at Xembly since April 2022. Prior to that, they worked as the Vice President of Customer Success at KnowBe4 from November 2019 to April 2022. Carrie also held multiple roles at Marchex, including Vice President of Client Services, Vice President of Customer Success, Vice President - Local Operations, Senior Director of Client Operations, and Director of Client Operations, between 2013 and 2019. Before joining Marchex, Carrie worked at BDA as the Director of Client Services and Manager - Retail Client Services, as well as the National Retail Manager. Carrie started their career at The Container Store as a Manager - Sales & Training and worked at Paper Zone as a Store Designer.

Carrie Grant attended Whatcom Community College from 1995 to 1997, though there is no information available regarding their degree or field of study. In addition to their college education, they obtained a certification in InsideOut Coaching from InsideOut Development in April 2016.