Laura Jacques

Laura Jacques is an experienced professional currently serving as the Head of Service at Xenith Document Systems, a position held since July 2012. Laura has progressed through various roles including Service Manager, Helpdesk Manager, and MPS Team Leader, demonstrating strong leadership by managing teams, training new employees, and ensuring service level agreements are met. With a background in customer support, Laura has effectively handled customer escalations and complaints, and actively worked on improving service offerings and processes. Previous experience includes data entry and administrative roles at AcePSI Group and AEC, as well as customer service at Royal Bank of Scotland. Laura holds three A levels from SEEVIC College and completed GCSEs at Cornelius Vermuyden.