Account Manager - Partner Success

Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. 

At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.

How you’ll make an impact

Xero’s Partner Channel is exciting and we work in Partnership with Accountants to help them and their small business clients to become more successful. We do this by using Xero’s products and services to free up time and gain greater insight into their financial situation. 

As an Account Manager - Partner Success you will be working with our Partners who have a majority of their clients on Xero,  and you will be responsible for facilitating growth through education, strategy and guidance. This will include challenging their thinking while helping them understand how to get the most out of core Xero, the value of the Xero Ecosystem and how to successfully embed and use the Xero Practice Tools where applicable. While building a partner community with our most forward thinking firms.

What you’ll do

The best thing about being an AM at Xero is that every day is different and we work at a fantastic pace. You will spend most of your time speaking to and meeting online with Partners to understand their businesses and positioning how Xero can work with them more closely. The Partners you will be working with should receive exceptional relationship management and you will present with expertise how they can benefit from deeper adoption of all of Xero’s products, creating a community of advocates within your territory.

What you’ll bring with you

As a sales professional you will have enjoyed success in a B2B business development or account management role in a fast paced sales environment. You will also need to have an interest and intrigue in the emerging online accounting market and a good understanding of Xero’s Products, support model and Ecosystem.

Beyond that, we are looking for someone who will live to our values and buy into the culture in our close-knit team. This means:

● Being hungry to succeed for yourself, our Partners, the team and the wider business ● Being open to feedback and willing to reach out to your manager and colleagues for help ● Understanding people, being genuinely curious and knowing when to adjust your style to fit different conversations ● Being passionate about our purpose- making life better for people, small businesses, their advisors and communities around the world