Sr. Product Designer

Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. 

At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.

At Xero, we’re here to make running a business beautiful. By making small businesses more efficient every day, connecting them with big business technology and empowering a community behind them, their potential is limitless. When that happens, we’re not only helping small businesses, we’ll be building a stronger economy that can change the world.

What You'll Do:

• Senior Product Designers at Xero are responsible for designing beautiful, enabling and meaningful experiences that solve genuine customer problems. As a seasoned designer you’ll work closely with Product and Technology on med-large scale projects within a product area of a portfolio.
• Work with the Design Director, Lead and/or Principal Designer within your portfolio and product area
• to understand the Product Design vision and direction and ensure consistency and quality of delivery.
• Promote the value of design and collaborative practice across spheres of influence and participation
• Conduct desk research including domain and competitor analysis, interaction/design trends and 'best of' examples
• Analyse relevant considerations such as research insights (when not directly involved),
• product strategy and roadmaps, technical environment and constraints
• Contribute to the definition and articulation of ‘the problem’ – challenging assumptions and
• 'pre-set' thinking around solutions, agreeing the purpose, principles and vision
• Create frameworks (read wireframes low/high-fi, visual frameworks, content/data models etc)
• which articulate the components, journeys and elements required to solve 'the problem'
• Explore ideal future concepts and identify new interaction solutions and patterns that meet customer needs in a better way.
• Develop phased design solutions that bridge the gap between a future state and current patterns, XUI design system and other relevant constraints and considerations.
• Create prototypes which tangibly demonstrate a proposed concept or solution.
• Collaborate with other designers to test ideas, share challenges, provide feedback and build quality in your practice.
• Collaborate with content designers to ensure content within an experience is consistent, 'fit for purpose' and meets customer needs.
• Design for accessible inclusive experiences that meet or exceed best practice and all internal standards
• Develop detailed interactions and interfaces which are smart and contextually relevant.
• Present and communicate design work to a range of different audiences.
• Create effective handover materials which clearly communicate how the design should look and behave throughout interaction flows and journeys (e.g. User flow diagrams, design specifications, experience/interaction specifications etc) Design research and testing.
• Contribute to identifying research opportunities, planning and undertaking research and testing relevant to your product area.
• Participate in generative user research to understand customer underlying goals, needs, behaviors and pain points (where necessary).
• Participate in the synthesis of research data, drawing out and articulation of insights. Participate or where necessary conduct user testing in conjunction with the Design Research or ReOps team, Relationship management.
• Influence, challenge and support other designers within your product area to deliver high quality
• product experiences.
• Work with your Product Design Director to contribute towards strategic product initiatives
• Facilitate cross functional team workshops – to bring everyone together at key points in the process and around key decisions.
• Collaborate with cross functional teams to ensure proposed solutions balance user needs, business strategy and technical constraints.
• Collaborate with development teams during sprints to provide design QA and problem solve issues as they arise.

What Success Looks LikeL

• You’re delivering great product design work.
• You’re respected by your peers, the design team, and Product leaders.
• You’re delivering on schedule against agreed deadlines, to the highest quality standards.
• You’re creating inspiring and innovative solutions to meet customer and business problems.
• You’re collaborating and communicating well with your Xero colleagues, especially Design, Product & Development teams.