Anthony Collins

Anthony Collins is an experienced professional with a strong background in account management, operational efficiency, and network testing. Currently serving as an Account Service Delivery Manager and Delivery Operations Manager at Xerox since June 2019, Anthony oversees a team of 60 employees across 28 global accounts, achieving a 95% adherence to Service Level Agreements and planning for a 13% increase in service capacity. Prior experience includes roles at AMC Franchising and a 16-year tenure at Cisco, where Anthony led innovations in automated testing procedures that improved efficiency and client satisfaction. With degrees in Managed Information Systems and Business Administration from Columbia College, Anthony's expertise spans service delivery, quality assurance, and client relationship management.