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Thomas Manners

Service Desk Analyst at Xiatech

Thomas Manners has had a diverse range of work experience in the technical support field. Thomas started their career in 2019 as a 1st line Technical Support Analyst at HTEC Ltd., where they gained experience in providing technical assistance and escalating complex issues. During their time there, they also supported junior colleagues, assisted engineers in the field, and learned and applied SQL for database management.

In 2021, Thomas worked as a Help Desk Support Specialist at Albert Goodman for a brief period before moving on to Synertec Ltd., where they held the position of Software Support Engineer. At Synertec Ltd., they provided support for software-related issues. Finally, in 2022, Thomas joined XIATECH as a Service Desk Analyst, where they continue to offer assistance and resolve technical problems.

Thomas Manners completed their education history as follows:

From 2016 to 2019, they attended Solent University and earned a Bachelor of Science - BSc (Hons) degree in Cyber Security Management.

Between 2014 and 2016, Thomas studied at University Centre Somerset, where they obtained a BTEC Extended Diploma in Networking and Systems Support.

From 2010 to 2013, they attended the British International School Phuket, Thailand, where they completed their IGCSES. The field of study for this degree is not provided.

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Timeline

  • Service Desk Analyst

    April, 2022 - present