Joel Perez

Joel Perez is an experienced professional with a strong background in customer account management and billing practices. Currently serving as the Sr. Manager of Customer Accounts at XIFIN, Inc. since January 2022, Joel previously held the role of Billing Account Manager at BioReference Laboratories from August 2013 to January 2022. In this capacity, Joel excelled in workflow implementation, billing process optimization, and staff development, achieving a 90% exceedance of revenue cycle targets. Additionally, Joel has experience as a Customer Service Excellence Trainer and has held customer service roles at Wells Fargo, where skills in problem resolution and client communication were honed. Joel holds a certification in Business Technology from Essex County Vo-Tech, obtained in 2004.