Artem Aranovich

Artem Aranovich has a diverse and extensive work experience in various industries and roles. Artem is currently working at XOR as a Network Operations Manager, starting in 2023. Prior to that, they served as a Business Consultant from October 2022 to February 2023.

From November 2021 to March 2022, Artem worked at Gemotest Lab. as the Head of House call department. During their tenure, they developed an automated dispatch program that resulted in a predicted increase in customer satisfaction and improved response time. Artem also launched an agent sales program and established an outbound hotline, leading to increased sales and customer satisfaction.

From 2019 to 2021, Artem served as the Head of Technical Department at Europ Assistance. In this role, they managed customer relations, projects, and business processes. Artem achieved cost reduction through optimization and automation of processes and successfully managed a full-time team.

Prior to that, Artem worked at Cesar Satellite as a Customer Relations Officer, leading a team and managing the day-to-day operations of the assistance department. Artem developed and launched new programs, optimized business processes, and managed business operations in assistance from August 2017 to April 2019.

Artem also worked at AP Companies as the Head of Operations Department in 2017. Artem managed customer service and project management initiatives and led negotiation processes with potential clients.

From 2012 to 2016, Artem was the Head of Network at ARC Europe, responsible for managing a network of subcontractors and ensuring the implementation of KPIs.

Before that, Artem worked in various roles such as Key Account Manager at Mapfre Warranty, Senior Network Manager at Mondial Assistance, and Customer Service Executive at International SOS.

Overall, Artem Aranovich has demonstrated strong skills in managing teams, optimizing business processes, and achieving cost reduction. Artem has a track record of improving customer satisfaction and driving sales growth.

Artem Aranovich completed their Master of Business Administration (MBA) degree in Entrepreneurship/Entrepreneurial Studies from The Russian Presidential Academy of National Economy and Public Administration (RANEPA) between the years 2018 and 2020. Prior to this, they pursued a Master's degree in Translating and Interpreting (English and Danish) from Moscow State Linguistic University, graduating between 2001 and 2007.