Customer Support Officer - Mandarin Speaking

XS is a licensed and fast-growing multi-asset CFD broker. We are looking for a dynamic Customer Support Officer - Mandarin Speaking to join our team of experts.

XS has received numerous awards, including "Best Multi-Asset Broker - LATAM" at the UF Awards LATAM 2024 in Mexico, "Safest Broker" at the Oman Summit Smart Vision 2024 in Oman, and "Global Broker of the Year" at the Traders Fair Awards 2023 in Vietnam.

At XS, we are committed to maintaining a positive, collaborative, and friendly work environment while building a solid team of high-level professionals. Join us in shaping the future of XS and unleash your potential in an environment that values ​​diversity, growth, and excellence.

Responsibilities:

• Respond to inquiries via live chat, email, and phone.

• Introduce financial products and services.

• Provide advanced financial customer service.

• Work with other departments as required.

• Contribute to teamwork to achieve goals.

• Consult with appropriate specialist staff as required.

• Perform other duties as directed by the manager.

• Offer guidance and troubleshooting support to assist clients.

• Handle client inquiries appropriately and ensure that high-level service is provided.

• Identify areas for improvement and share suggestions and feedback with the team.

• Work with other departments as required - change to Cooperate effectively with other departments.

Requirements:

• Business related degree and experience

• Customer service/support experience in the financial industry preferred

• Customer service/support experience required

• Location: Malaysia office

• Excellent verbal and written skills in Thai language

• Flexible shift rotation is a must. (08:00 – 17:00/12:00 – 21:00/15:00 – 00:00)

• Good command of the English language (oral and written) is a must.

• Ability to multitask and highly adaptable

• Excellent communication and interpersonal skills

• Excellent computer literacy

Offers:

• Competitive compensation

• Working in a global and fast-growing organization

• Friendly, supportive, positive and professional team of experts

• Multicultural and diverse environment

• Full-time employment

• Annual leave: 17 days (1st year), 19 days (1st year), 21 days (2nd year).

• Competitive allowances

• Medical insurance

• Onsite/hybrid working conditions

• Relocation Allowance

• Night Shift Allowance

Follow us on social media:

• LinkedIn: https://www.linkedin.com/company/xscomglobal

• Facebook: https://www.facebook.com/xscomglobal

• Instagram: https://instagram.com/xscomglobal

If you have a passion for Customer Support and are eager to contribute to a dynamic team, don't hesitate to apply today! We're excited to review your application.

XS is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Note: We wish to thank all applicants for their interest, however, due to the high number of applications, only shortlisted candidates will be contacted.