HB

Heather Brock

Senior Customer Success Manager - Americas at Xsolla

Heather Brock has a diverse work experience in various roles and industries. Heather is currently working as an Account Manager at Xsolla since 2022. Prior to this, they worked at Booking.com from 2016 to 2022, where they started as an Account Manager. During their time at Booking.com, they successfully increased market engagement, achieved acquisition targets, and utilized Google Analytics for content optimization. Before that, they worked at Wells Fargo from 2010 to 2016, holding positions such as Senior Business Banking Relationship Specialist, Business Specialist, and Personal Banker. At Wells Fargo, Heather received recognition for outstanding customer service, exceeded targets, and acquired numerous business relationships.

Heather Brock has obtained a Certificate in Negotiation Mastery from Harvard Business School Online in the year 2022. Prior to that, they completed a Bachelor of Science degree in Biotechnology from Texas A&M University–Central Texas. Additionally, they have obtained several certifications, including "How to Make Strategic Thinking a Habit" and "Jodi Glickman on Pitching Yourself" from LinkedIn in July 2021, "Unconscious Bias" from LinkedIn in August 2020, and "Improving Your Listening Skills," "Overcoming Your Fear of Public Speaking," and "Public Speaking Foundations" from Lynda.com in May 2018.

Links

Timeline

  • Senior Customer Success Manager - Americas

    July 1, 2023 - present

  • Account Manager

    January, 2022