Lyubov Startseva

Shlyakhova Lyubov has extensive experience in product and project management, currently serving as a Product Manager at Xsolla since August 2013, focusing on a chat platform that supports over 50,000 monthly active users. Previous roles at Xsolla include Project Manager, where efforts centered on enhancing partner satisfaction, and Customer Service Team Leader, noted for introducing processes that improved successful case resolution by 65%, saving partners approximately $15,000 monthly. Additionally, Shlyakhova held various positions in technical support and education, including Senior Technical Support Specialist and English Language Teacher. Shlyakhova holds a Specialist degree in Translation and Translation Studies from Perm State National Research University, attained in 2013, and attended Гимназия им. Пинаевой.