YS

Yulia Shavshukova

Customer Success Manager at Xsolla

Yulia Shavshukova has a diverse work experience in various roles. Yulia started their career as a Corporate Travel Manager at AMA Livestream, where they were responsible for organizing business trips and coordinating employees. In 2020, they joined Xsolla as a Customer Support Representative. Yulia then transitioned to the role of Digital Distribution Manager at Enaza in 2021. In this role, they managed communications with publishers, tracked game key availability, planned promotions, and conducted audience research. Currently, they work at Xsolla as a Director's Assistant/Account Manager, where they serve as the main point of contact and adviser for assigned partners, solves their day-to-day issues, and works closely with other Xsolla teams. Overall, Yulia has gained experience in customer support, distribution management, and account management throughout their career.

Yulia Shavshukova completed their Bachelor's degree in Political Science and Regulation of Political Methods from the Higher School of Economics, where they studied from 2015 to 2019. In 2022, they obtained several certifications from Coursera, including Adaptability and Resiliency, The Growth Mindset, Critical Thinking Skills for the Professional, and Emotional and Social Intelligence. Later in 2022 to 2023, Yulia pursued further education in Negotiation Mastery at Harvard Business School Online.

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Timeline

  • Customer Success Manager

    September, 2021 - present

  • Customer Support Representative

    May, 2020

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