XtendOps
Giovanni Toschi is a seasoned professional in the field of technology and business, with experience ranging from co-founding companies to holding senior leadership roles in various organizations. With a background in International Business and Marketing, as well as a Master's degree in Strategic Market Creation, Giovanni has leveraged their education to excel in roles such as Co-Founder, Chief Product Officer, and Senior Director of Artificial Intelligence. Their career includes stints at companies like XtendOps, BotSupply (acquired), GrowthBond, and Oracle, where Giovanni has made significant contributions to the growth and development of innovative technologies.
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XtendOps
XtendOps creates remarkable customer experiences through The More Than Human Connection™. By combining our customized AI ecosystem with a people-first approach, we amplify CX performance, quality, and cost-efficiency across the entire BPO value chain. It all starts with our MIT-backed predictive hiring and Agent Assist technologies, allowing us to put the best person in the right role and empower them to succeed, fast. Meanwhile, AI Agents automate interactions and tasks so real people can focus where they’re needed most. But for us, AI is a means to a more human end. We leverage the efficiencies of our AI systems to invest in our agents. Our robust career pathing and vibrant work culture leads to tenured, highly-qualified agents who are passionate about service delivery excellence. When it all comes together, you end up with happier employees, more satisfied customers, and deeper, more human connections.