XtendOps
Israel Robles Hernandez has extensive experience in customer service and leadership roles, with a background in managing customer queries and complaints in various companies such as XtendOps, Alorica, and West Contact Services Mexico. Additionally, Israel has experience as a Team Lead and Bilingual CSR at different organizations. Israel's educational background includes studies at UNAD Mexico and UTEG.
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XtendOps
XtendOps creates remarkable customer experiences through The More Than Human Connection™. By combining our customized AI ecosystem with a people-first approach, we amplify CX performance, quality, and cost-efficiency across the entire BPO value chain. It all starts with our MIT-backed predictive hiring and Agent Assist technologies, allowing us to put the best person in the right role and empower them to succeed, fast. Meanwhile, AI Agents automate interactions and tasks so real people can focus where they’re needed most. But for us, AI is a means to a more human end. We leverage the efficiencies of our AI systems to invest in our agents. Our robust career pathing and vibrant work culture leads to tenured, highly-qualified agents who are passionate about service delivery excellence. When it all comes together, you end up with happier employees, more satisfied customers, and deeper, more human connections.