XtendOps
Michael Renz Ama is a seasoned professional with extensive experience in talent development, training, and operations management across various companies such as XtendOps, Asurion, Telco Services Australia, Alorica Philippines, Inc., and TeleTech. With a background in Global Leadership Development, Michael has held roles such as Senior Talent Development Manager, Operations Manager, and Induction & Academy Manager. Michael is a graduate of the Polytechnic University of the Philippines.
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XtendOps
XtendOps creates remarkable customer experiences through The More Than Human Connection™. By combining our customized AI ecosystem with a people-first approach, we amplify CX performance, quality, and cost-efficiency across the entire BPO value chain. It all starts with our MIT-backed predictive hiring and Agent Assist technologies, allowing us to put the best person in the right role and empower them to succeed, fast. Meanwhile, AI Agents automate interactions and tasks so real people can focus where they’re needed most. But for us, AI is a means to a more human end. We leverage the efficiencies of our AI systems to invest in our agents. Our robust career pathing and vibrant work culture leads to tenured, highly-qualified agents who are passionate about service delivery excellence. When it all comes together, you end up with happier employees, more satisfied customers, and deeper, more human connections.