Serena Luisi

Serena Luisi is an experienced professional in customer success and account management, currently serving as an XTM Customer Success Consultant at XTM International since July 2022. Prior roles include Strategic Account Manager and Corporate Account Manager at Translations.com from September 2015 to June 2022, and Localization Team Leader and Training Specialist at TransPerfect from October 2006 to November 2014. Serena began a career in customer service as a Library Customer Service Officer at The British Library from April 2004 to October 2006 and gained initial experience as an Editorial Coordinator and Assistant Librarian at Università degli Studi di Bari from August 1999 to April 2003. Serena holds a Master's degree in Philosophy from Università degli Studi di Bari and a postgraduate diploma in Neuro Linguistic Programming from Ikos-AgeForm in Italy.