Victor Hugo Marques dos Reis

Victor Hugo Marques dos Reis currently serves as a Service Desk Analyst at Xtracta since September 2021, specializing in AI-based data extraction from documents. Prior experience includes roles as a VR Game Master and Customer Service representative at Escape Quest Queenstown, and as a Senior Technical Support Analyst at TOTVS, where responsibilities included project analysis and customer training. Victor also held the position of Customer Success Specialist Senior at TOTVS, where management of a complex customer portfolio was a key focus. Earlier experience includes serving as a Call Center Specialist at Atento Brasil. Victor is pursuing a Graduate Diploma in Software and Web Development at Manukau Institute of Technology, alongside ongoing studies in Analysis and Systems Development at Pontifícia Universidade Católica de Goiás, with a previous degree in Gastronomy and High Cuisine from Instituto de Gastronomia das Américas.