Bench O. is a seasoned professional in technical support and product management with extensive experience in leading teams and implementing systems for the public sector. Currently serving as the Technical Support Team Lead at Xtremax, Bench O. manages L1 Tech Support Engineers to deliver cloud-based technical solutions for GovTech Central Technical Services. Previous roles include Senior Technical Support Engineer at GovTech Singapore, Product Manager at Novelship, and Venture Builder at XinCap Group, focusing on operational growth and product enhancement. Bench O. holds a Master of Science in Management from Singapore Management University and a Bachelor of Science in Information Technology and Entrepreneurship from Ateneo de Manila University, complemented by a Certificate in Managing Technology and Innovation from RWTH Aachen University.