Liz Roulston

Liz Roulston has a diverse work experience spanning multiple roles and industries. Liz started their career at Eedo Knowledgeware, where they worked as a Customer Support Representative, ensuring consistent and efficient assistance for clients. Liz then progressed to the role of Customer Support Manager, where they led a team of customer support staff and conducted hiring and training activities. Liz later became a Senior Product Consultant at Eedo Knowledgeware, where they directly interfaced with customers to support software implementations and provide ongoing training and support.

In 2009, Liz joined The Boeing Company as an LCMS Analyst and SME. In this role, they trained and mentored employees on developing web-based courses using the LCMS software tool and provided assistance with software implementation and training.

Currently, Liz is working at Xyleme, Inc. as a Team Lead, Customer Success Managers. Prior to this role, they served as a Customer Success Manager and a Learning Solutions Consultant at the same company. Overall, Liz's experience showcases their expertise in customer support, training, and software implementation.

Liz Roulston's education history includes attending Willis College from 2000 to 2001, where they studied E-Commerce Enterprise Web Development. In 2004, they enrolled in Algonquin College of Applied Arts and Technology for a short period, focusing on Project Management. It's unclear if they obtained a degree from either institution based on the provided information.

Additionally, Liz Roulston has obtained multiple certifications in Customer Success Management. Liz completed the Certified Customer Success Manager (CCSM) Level 1 program at SuccessHACKER in November 2021. Liz further advanced their credentials by completing the Level 2 certification in March 2022, followed by Level 3 in June 2022, and finally achieving the highest Level 4 certification in October 2022, all through SuccessHACKER.