John McDonough

John McDonough is a seasoned professional with diverse experience spanning guest services, software engineering, and team leadership. Currently serving as a Senior Guest Services Representative at Yaamava' Resort & Casino, John provides essential support to casino patrons while also offering technical assistance for various devices. Previously, John worked as a Software Engineer at SecondSight, where significant optimizations were made in database processes and a Node.js workflow was developed. Additionally, John contributed as a Software Development Training Assistant at Eleven Fifty Academy, facilitating student success in programming concepts. An earlier role as a Mortgage Escrow Team Lead at Allied Solutions LLC showcased strong negotiation and process improvement skills, while management experience at Disc Replay Music & Movies highlighted customer service and operational oversight. John holds a Bachelor of Arts in Economics from Indiana University Indianapolis.