Yactraq Online Inc.
Faram Medhora is a seasoned professional with extensive experience in strategy consulting and IT advisory. With a background in computer science and an MBA in marketing and finance, Faram has held key roles at top firms like Forrester, KPMG, and EY. At Forrester, Faram serves as Principal Consultant, driving transformative projects for Fortune 500 clients. At Yactraq Online Inc., Faram excelled as VP of Product and Business Strategy, securing strategic partnerships and propelling growth. Through roles at KPMG and EY, Faram has showcased expertise in accelerating growth, improving results, and leading intricate IT transformations for multinational organizations.
This person is not in any offices
Yactraq Online Inc.
Yactraq offers both out-of-the-box and custom features very cost effectively and is the global value leader in speech analytics. Our patents in conversational computing give Yactraq an edge in developing next generation virtual customer agents and other types of talking computers. A Gartner Cool Vendor (Smart Machines), Yactraq has also been mentioned in various Gartner reports for Contact Center Infrastructure, CRM, Data Science, Machine Learning and AI Core Technology. Gartner's CRM Reports for Customer Interaction Analytics, Speech Analytics & Voice-of-the-Customer (VoC). VoC is a key application area with Yactraq providing predictive lead qualification metrics to accelerate revenues and understand consumer needs. Our product pays for itself within days. Customers have seen high productivity gains for their call center team managers and quality analysts who can now hyper-target which calls to listen to, instead of using a random approach. Recorded phone calls contain valuable information related to Voice-of-the-customer & Call Agent Evaluation