Kotagiri Jayaprakash

Kotagiri Jayaprakash is a seasoned telecommunications professional with extensive experience in collaborating on and engineering Cisco Unified Contact Center Enterprise (UCCE) solutions. Currently serving as a Senior Cisco UC/UCCE Collaboration Engineer at Yahoo since May 2015, Kotagiri has designed and developed ICM call flows and CVP applications while providing management and technical leadership. Prior experience includes roles at State Farm and Tata Consultancy Services as a UCCE Engineer and Cisco UCCE Escalation Engineer, respectively, where Kotagiri focused on understanding and documenting business requirements. Early career contributions were made as a Software Engineer at Accel Frontline Ltd, emphasizing maintenance and development of testing environments and applications. Kotagiri holds a Bachelor of Engineering in Electronics and Telecommunication from Amravati University (2000-2004).