Mariana Flores is a highly skilled UX professional with extensive experience in conversational design and UX writing. At Yalo, Mariana holds the positions of Senior Manager UX and Sr. Conversational Designer, leading complex conversational commerce projects and coaching junior designers. Mariana's expertise encompasses creating chatbots for platforms like WhatsApp, conducting qualitative and quantitative data analysis, and enhancing user experiences. Prior roles include UX Writer at Citibanamex, where Mariana developed content for app flows and created writing best practices, and similar positions at Broxel Media and Laboratoria. Mariana's educational background includes a UX Designer & Researcher degree from Laboratoria and a Bachelor's in Psychology from Universidad Autónoma Metropolitana.
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