April Torres

Client Onboarding Lead at YAPI Dental Software

April Torres has been employed at YAPI since 2019, beginning as a Customer Success Specialist. In 2021, they were promoted to Customer Support Team Lead, where they provide regular feedback to their team, deals with people in a sensitive and professional manner, assists with training and orientation activities, and provides information to employees. As a Customer Success Senior Specialist, they developed strong relationships with key customers, captured customer feedback, and worked closely with team members and other reps to improve systems and processes.

April Torres graduated from California State University, Northridge in 2018 with a Bachelor's degree.

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Timeline

  • Client Onboarding Lead

    September 1, 2023 - present

  • Customer Support Team Lead

    March, 2021

  • Customer Success Senior Specialist

    March, 2020

  • Customer Success Specialist

    January, 2019