Armand Ramos

Armand Ramos is an experienced IT professional with a diverse background in technical support and systems analysis. Currently serving as an IT Systems Analyst in the Customer Care Division at YASREF since June 2012, Armand acts as the primary liaison between users and the contractor's technical team, providing support to over 1000 employees utilizing SCCM and CA Service Desk Manager. Previous roles include Senior IT Technical Support Specialist at Eilasor Computer Technology Services, where responsibilities encompassed network hardware management and user support, as well as IT Technical Support Specialist at SRACO, focusing on LAN support and troubleshooting. Armand's technical expertise is further demonstrated through multiple positions, including Desktop Support Technician and On-Site Computer Technician. Armand holds a Technical Diploma in Computer Service Technician from the Integrated College of Business and Technology and a Bachelor's degree in Architecture from the Polytechnic University of the Philippines.