Caroline Kinyingi

Caroline Kinyingi has a range of experience in customer service and support roles. Caroline started their career in 2011 as a Customer Service Executive at Essar Telecom Kenya Limited (yuMobile), where they worked until 2014. Caroline then joined Sportpesa as a Customer Service Team Manager, where they excelled in managing a team, setting performance targets, and implementing coaching plans. In 2020, Caroline joined Sportybet as a Customer Service Team Lead, overseeing a team of 30 members and providing support for various aspects of the company's sports betting platform. Caroline also achieved 98% of agreed call center targets and implemented performance investigations and disciplinary steps where necessary. In 2022, they briefly worked as a Customer Service Manager at Seeking New Opportunities before moving on to their current role as the Social Media Support Team Lead at Yellow Card App. Overall, Caroline has extensive experience in customer service management and support, with a strong focus on meeting performance targets and providing excellent service to clients.

Caroline Kinyingi's education history includes attending KCA University from 2009 to 2010, where they studied Accounting and Finance. Afterwards, they pursued further education in the field of Customer Service Management through Asean Online Education AOE. Additionally, they obtained a Certificate in Social Media Strategy for Small Business from Asean Online Education AOE.

Caroline also holds several certifications. In August 2021, they obtained the iGaming Customer Support Essentials certification from Casino Guru. Caroline obtained the same certification again in August 2021. In November 2020, they completed the Advanced Social Media Strategy Training and Certification offered by Google Digital Garage. Prior to that, in April 2020, they received a Diploma in Customer Service from Alison.