Shalim Ely

Shalim Ely is an experienced professional with a strong background in customer service and operations management. Currently serving as Country Manager for South Africa at Yellow Card App since December 2022, Shalim previously held leadership positions at Webhelp from March 2019 to July 2022, including Division Manager, Operations Manager, and Technical Support Manager. Prior experience includes Program Manager for Luno at SA Commercial and Operations Manager at CCI South Africa. Shalim's career began as Customer Service Manager at iiNet, focusing on enhancing customer satisfaction and overseeing contact center operations. Throughout various roles, Shalim has demonstrated a commitment to performance management, staff development, and operational efficiency in achieving business objectives.