Yettel.Bulgaria
Adriana Peneva currently serves as a Consumer Back Office Assistant at Yettel.Bulgaria since September 2020, bringing extensive experience in customer service and sales from previous positions. Prior roles include Senior Support Office Representative at MAX Ltd., where responsibilities encompassed managing workflow in the Customer Contact Center, monitoring customer contracts, and ensuring timely processing of online shop requests. Adriana also held roles as a Back Office Representative and Sales Representative at MAX Ltd., focusing on customer documentation and client relationship management. Earlier experience includes working as a Sales Representative at Germanos, a Telemarketing Operator with Adecco Group, and a Junior Consultant at TechnoLogica. Adriana holds a Master’s degree in Economy of Trade from the University of National and World Economy.
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Yettel.Bulgaria
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Yettel Bulgaria, part от PPF Group, is a telecommunications company providing connectivity and digital services to over 3 million users with people, devices, and businesses. Putting the customer first, Yettel's mission is clear: to help people achieve balance in life. During its 20-year history in the Bulgarian market, the company (operating until March 2022 under Telenor brand) has built a strong reputation as a pioneer in the field of wireless networks and beyond, launching the first commercial 4G network in Bulgaria in 2015, the first VoLTE service in 2018 and paving the way for the development of 5G with the first test of a 5G network in the country. Yettel's industry-leading approach to infrastructure has earned five consecutive Best in Test certifications from the global umlaut organization, which sets the gold standard in the industry. Today, Yettel Bulgaria has more than 1,800 employees, over 180 retail stores, and its mobile network covers over 99% of Bulgaria's population. For more information, please visit Yettel.bg